MAJOR FEATURES

* Automatic Call Distribution (ACD)
* CTI with E1, T1, PSTN, & IP
* Screen popup
* Find last agent
* Voice logger
* Caller priority
* Flexible IVR
* Agent on multiple services
* Support SS7 signaling
* IP based soft-phone
* Interactive Dashboard
* Auto Dialer

Supervisory Features :

* Monitor queue, running calls, and agents.
* Call taping & voice logging.
* Talk to agents.
* Access to CDR and voice log.
* Access to Dashboard.
* Real time statistics.
* View reports.

Administrative Features :

* Manage agent accounts.
* Manage agent groups.
* Create/edit multiple services.
* Create/edit DID or Short-code.
* Create/edit IVR menu.
* Queue management.
* Monitor queue, running calls, and agents.
* Real time statistics.
* View reports.

Agent Features :

* Agent authentication.
* Agent in multiple groups.
* Call answer, call hold, and call transfer.
* Talk to agent/supervisor.
* Voice logging.
* Screen popup.
* Mini Dashboard.
* Notify call priority.
* Notify service name.
* Notify hold time in queue.
* Notify, if last agent calls.

Reports :

* Call detail record (CDR).
* Report on agent performance.
* Call report by service.
* Peak-off peak load report.
* Agent working hours.