gPlex contact center solution is specially designed to provide contact center owners the most reliable, scalable, feature rich contact center technology at affordable cost.
gPlex omnichannel contact center solutions allow your contact center to connect with customers on any communication channel like voice call, video call, live chat, BOT, SMS, FAX, mobile apps, social media and more.
gPlex is fully cloud-based, save costs on infrastructure and support teams with a cloud-based contact center solution. Gain access to powerful phone systems and customer support platforms for little cost with a cloud contact center solution.
gPlex is powerful feature rich solutions for call centers of any size. Whether you need cloud or premise based contact center solution gPlex® contact center solution is the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system.
Seamlessly integrate gPlex with your business tools, including HRM, Salesforce, Billing/Charging and many others, to ensure that all customer data is available
gPlex creating great customer experiences requires a platform that enables constant experimentation and incremental iteration.
We take pride in the swift implementation of gPlex system and its seamless integration with your existing environment.
gPlex® contact center system allows utilization of skills, capabilities, and experiences of agents to the maximum. Incoming calls may be intelligently routed considering experience and skill level (single or multi-skill) of agents. Thus helping achieve efficient utilization of contact center resources and at the same time enhancing customer satisfaction.
gPlex® is a smart and feature rich cloud based contact center solution that will meet or exceed your expectations.
Get visibility into historic call center activity and track agent performance in real-time with live dashboards.
Automatic speech recognition system recognizes the words or sub words present in the speech signal. gPlex Phonetics recognition works through making understanding specific key words through machine learning.
gPlex® Click-to-Call feature allows your agent to convert any number to a click-to-call link and save your team the time of manually dialing..
gPlex® voice analytics module is an Artificial Intelligence based module where it analyzes thousands of agents past call. After analyzes all the calls of the agent, the AI creates a note of the individual agent’s pitch tonality.
gPlex® Smart IVR allows users to enjoy quick, instantaneous service from the IVR. Unlike the traditional IVR, customers do not need to wait, listen to the entire IVR or remember which IVR node is what.
Ensure the right staff is in place at the right time during the day to quickly and effectively handle your customers.