Cloud Contact Center

Enhancing customer experience using gPlex contact center

Enhancing Customer Experience
gPlex Cloud Contact Center

Smart, Unified Contact Center

gPlex® - Enhancing Customer Experience

gPlex® contact center system allows utilization of skills, capabilities, and experiences of agents to the maximum. Incoming calls may be intelligently routed considering experience and skill level (single or multi-skill) of agents. Thus helping achieve efficient utilization of contact center resources and at the same time enhancing customer satisfaction.

gPlex CC

Robust and User-friendly features
gPlex® cloud contact center