gPlex® Predictive Dialer ('gPlex® PD') is an automatic dialing (call campaign/robo-calls) solution used in a contact center environment. It is a cutting edge technology that allows a contact center system to setup an automatic outbound calling procedure supporting multiple call campaigns or lead generation efforts. The module is guided by a sophisticated self-correcting and self-learning statistical dialing algorithm to dial telephone numbers from a linked database in batches. The system screens and eliminates unnecessary and unproductive calls such as answering machines, fax tones, disconnected numbers, busy tones, etc. and forwards only the live connected calls to the customer service agents. Ultimately it helps minimize agent idle time and increases the productivity of contact centers.
gPlex® offers world-class service & 24x7 live technical support.
Centralized login panel for all users.
User-friendly web-based interface.
gPlex® predictive dialer dramatically increases the amount of time your call center agents spend with live people. Using a sophisticated algorithm, the dialer predicts when agents will become available and automatically dials contacts. The predictive dialer looks at wrap-up time, schedules, average handling time, and average number of contacts, and optimizes dialing for peak efficiency.
Manual call campaigns are wasteful in terms of expensive call center time due to lack of a mechanism to self-correct calls going to undesirable destination numbers. gPlex® PD can help to overcome this problem with manual call campaigns.
gPlex® PD helps to dramatically increase time your call center agents spend with live people. Using a sophisticated algorithm, it predicts availability of number of agents to take calls at a given time and accordingly makes outbound calls to target contacts. The system looks at wrap-up time, schedules, average handling time, average number of contacts, and optimizes for achieving system efficiency.
gPlex® PD has a smart dialing algorithm that helps to screen out most of the unnecessary and unproductive calls such as answering machines, fax tones, disconnected numbers, busy tones, etc. thus boosting call center productivity i.e. system efficiency.
Maximize your return on investment (ROI) with impeccable implementation of your campaign plans. You can easily design multiple campaigns with various smart options available.
gPlex® PD system allows a contact center manager to set multiple campaigns to run at time windows of his/her choice. The system will automatically execute the scheduled campaigns assuming the required numbers of agents for specific campaigns are ready to take calls.
gPlex® PD system allows a contact center manager, if the called party does not pick up, the call may be delivered as a pre-recorded message into the customers' voice mail.