gPlex® Contact Center Solution

Smart, Unified Contact Center

  • gPlex® Omnichannel Contact Center Solution
    • Robust and reliable

    Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed - no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.

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  • Schematic of gPlex® Contact Center Solution

    gPlex® Contact Center solution allows easy deployment and expansion. Agents can be located remotely at multiple locations while the core server placed at the central office.

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  • gPlex® Contact Center Call Flow Architecture

    gPlex® contact center solution is specially designed to provide call center owners with the most reliable service, technology and support to run a highly successful business. Flexible IVR module allows creating and editing voice menu without limit. Multiple IVR allows you to serve multiple services.

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  • gPlex® Contact Center Features
    Multi-channel ACD Voice logger Webchat
    Flexible IVR Screen logger Chat Bot
    Smart IVR (Visual IVR) Customer Journey MoH with Filler
    Agentless IVR Dashboard Social Media integration
    Multi-location call route Wallboard SMS/TEXT integration
    Caller priority Predictive dialer Email and Ticketing
    Screen popup Preview dialer Text-To-Speech (TTS)
    Integrated CRM Unified agent desktop Automatic Speech Recognition
    Mobile App for Supervisor Unified Reporting Work Force Management
    Phonetics Recognition Call-Blaster

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