gPlex® Contact Center Solution

gPlex® Omnichannel Contact Center Solution

Whether you need cloud or premise based contact center solution gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed - no problem. gPlex® Dashboard allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction. Reports and charts generated by gPlex® contact center system are numerous and very effective contributing to the efficient operation of your contact center. gPlex® contact center solution is easy to deploy and is scalable. Agents can be located remotely at multiple locations while the core server placed at the central office.

Schematic of gPlex® Contact Center Solution

gPlex® Contact Center solution allows easy deployment and expansion. Agents can be located remotely at multiple locations while the core server placed at the central office.

gPlex® Contact Center Call Flow Architecture

gPlex® contact center solution is specially designed to provide call center owners with the most reliable service, technology and support to run a highly successful business. Flexible IVR module allows creating and editing voice menu without limit. Multiple IVR allows you to serve multiple services.

gPlex® Contact Center Features

	Multi-channel ACD		Voice logger		Webchat
	Flexible IVR		Screen logger		Chat Bot
	Smart IVR (Visual IVR)		Customer Journey		MoH with Filler
	Agentless IVR		Dashboard		Social Media integration
	Multi-location call route		Wallboard		SMS/TEXT integration
	Caller priority		Predictive dialer		Email and Ticketing
	Screen popup		Preview dialer		Text-To-Speech (TTS)
	Integrated CRM		Unified agent desktop		Automatic Speech Recognition
	Mobile App for Supervisor		Unified Reporting		Work Force Management
	Phonetics Recognition		Call-Blaster